Returns & Exchanges
We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day return and exchange window on most items. Please note that for hygienic reasons, certain intimate apparel must be unworn and in its original packaging to qualify.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to initiate the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
Print Your Label
Download and print the prepaid shipping label provided and securely package your items for transit.
Ship and Refund
Drop off your package at any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing